Business & Decision

Business & Decision, an Orange Business Services affiliate since 2018, is looking for a CRM Solution Architect to join its Digital Team.Do you want to work with the latest technologies? Are you interested in creating innovative solutions with Dynamics Omnichannel, Microsoft Digital Center, Customer Data Platform and Customer Engagement, then this could be the perfect job for you!

Position and missions

As a MS Dynamics CRM Solution Architect, you have a deep functional and technical knowledge of Dynamics CRM 365 and the Power Platform, as well as knowledge of related Azure cloud solutions. You will assess the client’s needs, co-create the vision, and drive the end-to-end implementation, putting emphasis on delivering greater business outcomes and best user experience.

Responsibilities include:

Client delivery: Conduct customer assessment focusing on CRM implementation, CRM migration and modernization and Digital Transformation initiatives. Project execution as Design Lead or Lead Consultant.
Carry out requirements assessment, fit gap analysis, lead the design process, design integrations, guiding the implementation by technical teams.

Knowledge Development and Sharing: Contribute to the expansion and diffusion of knowledge within our delivery teams by preparing and conducting learning sessions.

Coaching junior team members and development of best practices and implementation methodology.

Business Development: Help shaping our service offering, conduct customer CRM assessments, create proof of concepts and assist in responding to RFP.

Evolution possible towards a role as Faction Lead, Offer and Strategy Lead and Digital Architect

Advantages

You join the market leader in Data Solutions, active in the field for more than 25 years and early adopter of Big data and Cloud technologies
You work with a team of strong experts that value after work activities and events just as much as delivery excellence
You integrate a large network in Europe with prestigious customers like Axa, Nespresso, Ingenico/Worldline, Carrefour, Befimmo, SDWorx… trusting B&D for our unique Data expertise
You get more than a job, a career path: as Business & Decision is a fast-growing company, it gives a lot of opportunities to evolve in various directions and grasp emerging trends on the market, your growth is supported by training & certification scheme
You benefit from one of the most competitive financial packages from the market, including a mobility package with housing option, an IP compensation and a flex-plan
You get possibilities to shine across Europe and even to be delocalized out of Belgium with our Digital Nomad option

The company

Business & Decision (B&D), part of Orange Group, is one of the world's leading management consultancies and system integrators for Data Intelligence & Digital Experience. 

We are Data Native Artists who leverage a unique combination of technical, functional and industry specialization, as well as partnerships with key software vendors, to deliver state of the art solutions since 1992.  

As a front runner in Big Data, Artificial Intelligence and Digital, Business & Decision is enabling customers to innovate, drive their business strategy and improve customer experience through effective use of data.  

Clients choose Business & Decision as their strategic Data & Digital partner due to our pioneering vision, expertise, core values, quality of service & our passion for delivery. 

B&D values excellence, respect and modesty from all our employees and we look for the following skills in candidates:

Entrepreneurship, solution-oriented and value client intimacy
Teamwork, social skills, self-awareness and communication skills
Flexibility, adaptability and resourcefulness.

These values are found throughout the B&D organization from Managing Director down and that’s why B&D are certified as a Great Place to Work in Belgium for our “people-first” best practices in HR.

Profile

Must have:

Extensive Dynamics 365 CRM implementation experience
Integrations between Power Platform solutions and Dynamics 365 app
Knowledge of Azure cloud solutions
A proficient level in English and speak fluent French or Dutch

Nice to have:

Experience with Omnichannel for Customer Service, Customers Insights and Power Portal
Knowledge of implementation methodology and best practices: Agile, FastTrack, Success By Design

Business & Decision Belgium CRM Solution Architect

CRM Solution Architect

Position and missions

Advantages

The company

Profile