CRM Solution Architect

Business & Decision, an Orange Business Services affiliate since 2018, is looking for a CRM Solution Architect to join its Digital Team.Do you want to work with the latest technologies? Are you interested in creating innovative solutions with Dynamics Omnichannel, Microsoft Digital Center, Customer Data Platform and Customer Engagement, then this could be the perfect job for you! 

Position and missions

As a MS Dynamics CRM Solution Architect, you have a deep functional and technical knowledge of Dynamics CRM 365 and the Power Platform, as well as knowledge of related Azure cloud solutions. You will assess the client’s needs, co-create the vision, and drive the end-to-end implementation, putting emphasis on delivering greater business outcomes and best user experience. 


Responsibilities include:


  • Client delivery: Conduct customer assessment focusing on CRM implementation, CRM migration and modernization and Digital Transformation initiatives. Project execution as Design Lead or Lead Consultant.  
  • Carry out requirements assessment, fit gap analysis, lead the design process, design integrations, guiding the implementation by technical teams. 


  • Knowledge Development and Sharing: Contribute to the expansion and diffusion of knowledge within our delivery teams by preparing and conducting learning sessions. 

Coaching junior team members and development of best practices and implementation methodology.

  •  Business Development: Help shaping our service offering, conduct customer CRM assessments, create proof of concepts and assist in responding to RFP.

Evolution possible towards a role as Faction Lead, Offer and Strategy Lead and Digital Architect


Must have: 

  • Extensive Dynamics 365 CRM implementation experience
  • Integrations between Power Platform solutions and Dynamics 365 app
  • Knowledge of Azure cloud solutions 
  • A proficient level in English and speak fluent French or Dutch


Nice to have:

  •  Experience with Omnichannel for Customer Service, Customers Insights and Power Portal 
  • Knowledge of implementation methodology and best practices: Agile, FastTrack, Success By Design