Customer Engagement Platform Specialist / Solution Architect

Business et Decision, an Orange Business Services affiliate since 2018, is looking for a medior/senior Customer Engagement Platform Specialist/ Solution Architect. You already have experience in the field and are seeking new and exciting challenges? This could be the job for you!

Position and missions

Digital Customer Engagement platforms are set of solutions and tools that unify multiple business processes and technology capabilities such as omnichannel campaigning, personalization, journey automation and journey analytics.

As a Platform Specialist you will use the advanced capabilities of such platforms – e.g. data acquisition, segmentation, activation of AI/ML insights, workflow orchestration, event-based and real time marketing – to address complex business requirements and use cases.

As a Solution Architect you will bring the bigger picture, putting platforms in a larger ecosystem, addressing end-to-end business and technology capabilities. You act as trusted solution advisor and technical leader in the ecosystem.

Advantages

A multi-disciplinary approach: you can be working in collaboration with other departments on big data projects, cognitive solutions, among many others.
Great clients - retail, transport, gaming, finance – and great partners - Adobe, Microsoft – leaders in their domains.
More than a job, a career path: as Business & Decision is a fast-growing company it gives a lot of opportunities to grow in the direction you want. There’s lots of flexibility, career paths in different directions, relevant trainings and certifications, and the opportunity to take ownership of emerging trends on the market.
You integrate a team of strong experts that value after work activities and events just as much as hard work.
You get a very attractive consultant package including a company car, and other benefits.

The company

Business & Decision (B&D) is an international consulting, management and systems integration group which answers business needs by being a trusted partner for digital and data transformation. As part of the Orange group, B&D provide a full digital package to our clients: collaborative working methods, optimized performance of information systems and 360° customer relations all by harnessing the power of data.

To do this, B&D has 4 strategic offers to differentiate from our competitors:

New: detect, choose and create new services based on data
More: understand your customers to do more business with them
Better: optimize operational efficiency
Right: anticipate financial, security, regulatory, online reputation and fraud risks

B&D values excellence, respect and modesty from all our employees and we look for the following skills in candidates:

Entrepreneurship, solution-oriented and value client intimacy
Team work, social skills, self-awareness and communication skills
Flexibility, adaptability and resourcefulness.

These values are found throughout the B&D organization from Managing Director down and that’s why B&D are certified as a Top Employer in Belgium for our “people-first” best practices in HR.

Profile

We challenge you to directly apply if you recognize yourself in the following attributes. See you soon!

Advanced knowledge of one or more platform offering (marketing automation platform, digital experience platform, customer data platform)
Comfortable working with Adobe (AEP, Experience Cloud), Microsoft (Dynamics 365, Customer Insight), Salesforce (Marketing Cloud, CDP), Imagino or other CDP, Social Media marketing platform, Digital Experience platform (Acquia, Liferay). API, Cloud computing (Azure, GCP), Data Modelling, Web development technologies (HTML, Javascript).
Ideally have comfortable understanding of Enterprise architecture concepts and standards (TOGAFF).
Fluent in Dutch and/or French and English
Level of experience: minimum of 2 years

Business & Decision Belgium Customer Engagement Platform Specialist / Solution Architect