Customer Engagement Solution Architect

Business et Decision, an Orange Business Services affiliate since 2018, is looking for a medior/senior Customer Engagement Solution Architect. You already have experience in the field and are seeking new and exciting challenges? This could be the job for you!

Position and missions

Digital Customer Engagement platforms are set of solutions and tools that unify multiple business processes and technology capabilities such as omnichannel campaigning, personalization, journey automation and journey analytics.

As a Solution Architect you will bring the bigger picture, putting platforms in a larger ecosystem, addressing end-to-end business and technology capabilities. You act as trusted solution advisor and technical leader in the ecosystem.


We challenge you to directly apply if you recognize yourself in some of the following attributes. See you soon! 

  • Master or Bachelor in IT, Information Management, Mathematics, Engineering, Electronics & IT, or marketing analytics
  • You have a minimum of 4+ years of experience into the digital marketing. This can be both from a consultancy role as well as an internal role.
  • You have proven experience in a marketing digital tool like Adobe Campaign, Salesforce Marketing Cloud or Microsoft Dynamics Marketing
  • You have in-depth experience with technical languages such as HTML, CSS, JavaScript, XML, SQL
  • You understand DATA and the power of data driven marketing
  • You are eager to share your expertise and explore new domains / technologies
  • Any extra relevant experience into topics such as CRM, Web Analytics and Customer Experience management are a big plus.
  • You speak professional English and ideally you are fluent with French or Dutch
  • You perform well in a team and see yourself as a team player
  • Working on innovative projects on topics like Customer Data Platform
  •  Evolution possible towards a role such as Faction Lead, Offer and Strategy Lead and Digital Architect