Customer Success Manager

Business & Decision, an Orange Business Services affiliate since 2018, is looking for a Customer Success Manager to join its Sales team and delight our customers Do you already have some experience in Sales and would like to join the leader in Data & Customer Experience in Belgium and Europe? This could be the role for you!  

Position and missions

Business & Decision has deployed a modern Sales model, optimizing the entire Sales funnel, from the lead qualification to the customer nurturing.

As a CSM, you will be supported by a complete eco-system to optimize client interactions and performance both for sourcing activities (Sourcing Manager & Faction Leads) and for solution selling (Inside Sales, Sales Specialist, Pre-Sales & Bid Manager)

You will be responsible for:

  •  Understanding the account's roadmap and mapping B&D's solutions in line with customer ambitions
  • Defining account strategies and account plans in collaboration with Sales Director, Sales Specialist and Sourcing Manager
  • Developing high intimacy with customers, including C-level proximity for strategic accounts
  • Ensuring a people-oriented Sales process and approach focused on consultant's growth and well-being
  • Follow up of delivery (project steerco) at the client from a commercial and consultant perspective

You will benefit from an attractive remuneration model, associating corporate achievements (Company Turnover & Gross Margin) and individual performance (Turnover & Orders for your own customers portfolio)   

Profile

  • 3-5 years of experience in a similar field (selling services)
  • Excellent knowledge of English and French or Dutch
  • Experience working in the IT domain is a plus
  • Friendly, client oriented, enthusiastic, swift 
  • Solution oriented, self-learner 
  • Ability to prioritize your tasks, measure feasibility and consequences