Do you want to offer unique experiences to your prospects and customers? Leverage digital and your data to optimise every touch point, engage your targets and boost your growth! 

You will get to know your consumers better in order to offer them tailor-made paths and automated campaigns that deliver the right offer at the right time. You will be able to anticipate their purchasing intentions and detect future trends in order to propose ever more relevant offers.

We support you from the design of your CRM project to the implementation of your strategies for acquiring, retaining and engaging your customers through innovative and personalised experiences, respecting privacy and regulations such as the GDPR.


Our Customer References

Foster business value with data-driven innovations and analytical capabilities More info
Data Intelligence
Clarins Group works smoother with a powerful Central Customer Data Hub More info
Customer Management
Chatbot at Belfius Insurance delivers cutting-edge customer service Download the business case
Customer Management
Data Analysis contributes to Safe & Efficient Shipping in the Port of Antwerp Download the business case
Data Intelligence

“ Business & Decision is fully vendor-neutral. So, there’s nobody better placed to find the right architecture match for every individual business. ”

Jan Goossens
Project Manager at Amaris

“ The AI driven chatbot is acting as a backoffice agent, a gatekeeper and routing agent to provide the best possible service to our staff ”

Pascal Buyle
Head of non-life policies retail at Belfius Insurance

Put data at the heart of customer knowledge

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    Customer Experience

    Customer Experience Winning and retaining more and more customers requires a detailed knowledge of their needs and habits in order to offer them a journey and experience that are both personalised and respectful of their privacy. Discover
  • Digital-Workspace.jpg

    Digital Workspace

    Digital Workspace Teleworking, mobility, flexible working hours… the ways of working and the expectations of employees are evolving towards more and more open practices. To retain your teams and optimise their efficiency, you need to support this change with relevant tools. Discover
  • Business-Applications.jpg

    Business Applications

    Business Applications There is now an urgent need to accelerate your digital transformation and optimise both your productivity and user experience Discover
  • Customer-Management.jpg

    Customer Management

    Customer Management Acquiring new customers, retaining them and converting them into ambassadors are challenging objectives to achieve in competitive environments that are constantly evolving, with more and more sales and communication channels. Discover